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Payment Options

We accept all major credit cards including: Visa, MasterCard, Eurocard, Solo, Switch, Delta, Visa Electronic, and JCB.

Shopping at Tatty Bumpkin is completely safe. All credit card payments are validated and processed by WorldPay PLC, which is owned by the Royal Bank of Scotland Group.

No credit card details are held by us. WorldPay use the very latest SSL (Secure Socket Layer) encryption technology, thus ensuring that you are safe while shopping online.

Since no credit card details are held on this web site you will need to input your credit card details every time you place an order with us.

Delivery

Standard delivery
Costs £ 3.57 + VAT and is normally within five working days on receipt of order, if the items are in stock, although please allow up to ten days. If your goods have not arrived within two weeks of ordering, please contact us immediately. We cannot accept responsibility for undelivered goods after this time limit.

We charge one price for all times, which is below the standard price for UK post and packaging. This price applies whatever the size of the order. Each delivery requested is charged separately. No signature is required.

Order from the EU will be charged a flat rate of £6 and orders of more than 4 items may be charged additional courier costs. Customers will be contacted for extra payment.

International orders will be charged a flat rate of £12 and orders of more than 4 items may be charged additional courier costs. Customers will be contacted for extra payment.

Next day delivery
Costs £6.95. The order must be received by 1pm Monday to Friday. Please note any orders received on a Saturday will not be dispatched until the following Monday. Please enter any special delivery instructions in the box provided, if you do not think you will be in on delivery, then advise where the driver should leave the package, and choose the 'no signature required' option. For delivery on Saturday, an extra cost of 12 will be incurred and we will contact you should this be the case.

Environmental Policy

In addition to sourcing organic and ethically traded products, we use recycled packaging and stationery wherever we can.

General Information

Every care has been taken to describe and portray items accurately using current technology, but slight variations may occur. Tatty Bumpkin ltd is registered in England and Wales, company no. 5168345. Our registered office is Allens Farm, Plaxtol, Sevenoaks, Kent TN15 0QZ

Tatty Bumpkin's total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Tatty Bumpkin to the customer: Tatty Bumpkin shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way. Tatty Bumpkin cannot accept any liability for a failure to comply with specific instructions stated in the catalogue. Your statutory rights are not affected by this statement.

Returns

Faulty Garments
We offer a full refund guarantee on faulty items. Products must be returned in the original condition, not worn and in original packaging. Your refund will be made within 30 days of receipt of the returned item(s) and postage costs will also be reimbursed. We recommend you obtain proof of postage for returns.

Cooling-off Period
We want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items.

By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products where the item has not been unsealed. (unsealed means opening any protective packaging).

PLEASE take care when ordering, check your measurements against our size chart.

To cancel your purchase within the seven-working-day cooling-off period, please package the relevant item(s) securely and send it to us so that we receive it within seven working days of the day after the date that the item was delivered to you. Please be aware we cannot accept returns after this 7 day period.

Please note that we cannot accept returns if you deliver them to us by hand.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.

You should be aware that once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us. We will not refund the cost of delivery and other services provided to you in connection with your purchase unless you return the item to us because of an error on our part or because it is defective.

As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at: www.dti.gov.uk/ccp/topics1/guide/homeshop.htm#cooling

Other statutory rights
For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website at: www.consumer.gov.uk/consumer_web/shopping.htm#4

Privacy Policy

We take the privacy of our customers data very seriously and are committed to protecting your privacy.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)

We will never collect or retain sensitive information about you nor will we retain credit card or any form of banking details.

We will not provide your personal information or individual user history to any associates or third party.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

For further information concerning the UK Data Protection laws visit www.dataprotection.gov.uk

If you have any other questions/comments regarding the privacy of your data please contact us.

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© tatty bumpkin Ltd 2007